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How and when you receive what you buy, and the circumstances in which it can be refunded.
Draft — pending review by the academy
Programmes and courses are digital. Nothing is shipped.
Access is granted automatically as soon as our payment provider confirms your payment — normally within a few seconds. You will see the course in your dashboard immediately, and a confirmation is sent to the email address on your account.
If a payment is confirmed but access has not appeared, contact us with your order reference and we will resolve it.
Recorded lectures, downloadable course materials, access to the live sessions the programme includes, and a certificate of completion once its requirements are met.
Access does not expire and there is no recurring charge.
Because course material is available in full immediately after purchase, refunds are considered on the terms set out below.
Approved refunds are returned to the original payment card. The time it takes to appear on your statement is set by your bank, and is typically five to ten working days.
When a refund is issued, access to the refunded programme ends.
You can remove anything from your cart, or leave the payment page, at any point before the payment is confirmed. Nothing is charged and no order is created.